Ph: 1800 800 323
 
Frequently Asked Questions
1) How much notice do you need?

Not much. Up to the day before pickup for Pickups from any Capital City. For other locations, trucks may not be as frequent, so allow a little longer.

Of course you can book much earlier if you wish. You can book as soon as you have a definite date in mind. (Dates can always be changed, at no extra cost).
2) How long does it normally take to get there ?

Approximate transit times are sent to you with each quote. These are average times only and any number of factors can cause delays or a faster arrival than expected. We will SMS text you the day before delivery and ring approx 1 hour before. It is advisable to have someone on standby if you are not available whenthe driver arrives.
3) Do we need Transit Protection?

This question is difficult to answer as different people have different attitudes to Transit Protection. For example some people insure their homes, and some don't. As our Conditions of Contract exclude us from liabilty, we recommend that you may wish to consider our Transit Protection Options. Transit Protection rates accompany our quotations.
4) How firm are your prices?

We prefer not to have to ammend a price once it has been quoted. However we are relying on you to provide an accurate assessment of the goods to be moved. You should also keep in mind that we have not seen what you have seen. So if there are likely to be unusual access problems that may cause additional delays or costs, these will be charged for if not advised prior to pickup.
5) Why book online?

Our unique and streamlined quotation/booking and operations systems provide an unrivalled platform for the provision of efficient, cost effective and consistent services. Our commitment to the development and deployment of sophisticated systems reduces our costs; savings that we happily pass on to you.

Our instant online quotation and booking system exemplifies our recognition of the benefits of technology. Organising your own removal online ensures accuracy and saves on overheads. We account for this in our competitive pricing structure.

Ensuring that accurate information is collected and conveyed is crucial in making a job run smoothly from start to finish. There are a million things running through your mind in the lead up to a furniture removal, especially if it's interstate. With our online systems you have instant access to the information you need...information that is clear, uniform and there when you need it. Your quotation will be as accurate as you yourself can make it, and ensuring that the final job goes off without a hitch. In essence, our online systems put the power back in your hands.
6) What sort of equipment do you use?

We use only fully equipped furniture removal trucks and containers. It is a prerequisite that each vehicle contains ample furniture removal pads, blankets and ties to protect your unwrapped furniture items during transit. All vehicles have tie-rails so that your furniture can be fixed securely into position for the journey ahead, preventing the load from shifting and crushing fragile items.
7) What additional services do you provide?

We understand that if we can't provide everything that you are looking for at a price that can't be beat, we won't get your business. Choice is a cornerstone of our approach to business. From the bare essentials to the works, with us, the options are endless:

• Backloading or Exclusive Use Vehicles
• Self-Load Containers (we drop a container at your door, you load it, we pick it up and drop it off at the delivery address and you unload it yourself!)
• Packing and Material Supplies
• Tiered Transit Protection Options
• Storage and Redelivery
• Automotive Transport
• And more! Visit our additional services page.
8) What is a Self-Load Container? How does it work?

We drop a container at your premises, you load it, we pick it up and drop it off at the delivery address and you unload it yourself.

Depending on your volume, this may be a cheaper alternative to the Standard Removal Service. For some it is reassuring also to know exactly how the goods are loaded into the container and it may be an effective way to curb storage and redelivery costs. You will need to be sure that there is plenty of room at pickup and delivery for the container

Notes on this service:

• includes two weeks use of the container;
• includes ample furniture removal pads;
• is available only between major cities (if you don't get a price for this service with your quote it is not available).
9) What does the Exclusive Use Service involve?

The entire truck is reserved for your move only.

Whilst most of our business is based on backloading rates, with this service you can pay an additional fee so that your goods don't travel alongside other clients.